Refund Policy

Last updated: 30 May 2026

Membership

We want you to feel confident joining The Carer Collective. If you're not satisfied with your membership for any reason, we offer a full money-back guarantee within 90 days of your original purchase date. No questions asked.

To request a refund, email us at clients@thecarercommunity.com with your name and the email address used at purchase. Refunds are processed within 5–10 business days and returned to your original payment method.

NDIS Plan-Managed Members

If your membership was claimed from your NDIS plan through a plan manager, any approved refund will be reimbursed directly to your plan manager, not to you personally. Please contact us and we'll coordinate with your plan manager directly.

After 90 Days

Refunds are not available after the 90-day guarantee period has passed.

Store (Physical Products)

Our store products are fulfilled by third-party print-on-demand and dropshipping suppliers. Because items are produced or sourced to order, we do not accept change-of-mind returns.

We will provide a full replacement or refund if:

• Your item arrives damaged or defective

• You receive the wrong item or size

To report an issue, email clients@thecarercommunity.com within 30 days of receiving your order. Please include your order number and a photo of the item.

Australian Consumer Law

Our policies do not limit any rights you hold under the Australian Consumer Law. You are entitled to a replacement, repair, or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.

Questions? Contact us at clients@thecarercommunity.com